4.18 Working with security phrases

You can launch the Change Security Phrases and Unlock Security Phrases workflows in MyID Desktop from the View Person screen.

For more information about using MyID Desktop and Self-Service App workflows from within the MyID Operator Client, see section 3.3.2, Launching MyID Desktop or Self-Service App workflows.

4.18.1 Changing a person's security phrases

If a person needs to change their security phrases, you can do it for them using the Change Security Phrases workflow.

To change a person's security phrases:

  1. Search for a person in the MyID database, and view their details.

    See section 4.1, Searching for a person for details.

    You can also view a person's details from any form that contains a link to their account.

    For example:

    • Click the link icon on the Full Name field of the View Request form.
    • Click the link icon on the Owner field of the View Device form.

  2. Click the Change Security Phrases option in the button bar at the bottom of the screen.

    You may have to click the ... option to see any additional available actions.

    The Change Security Phrases workflow appears in a MyID Desktop window with the person already selected.

    See the Changing security phrases for a user section in the Operator's Guide.

4.18.2 Unlocking a person's security phrases

If a user has locked their account by entering their security phrases incorrectly too many times, you can unlock their account and allow them to attempt to log on again.

To unlock a person's security phrases:

  1. Search for a person in the MyID database, and view their details.

    See section 4.1, Searching for a person for details.

    You can also view a person's details from any form that contains a link to their account.

    For example:

    • Click the link icon on the Full Name field of the View Request form.
    • Click the link icon on the Owner field of the View Device form.

  2. Click the Unlock Security Phrases option in the button bar at the bottom of the screen.

    You may have to click the ... option to see any additional available actions.

    The Unlock Security Phrases workflow appears in a MyID Desktop window with the person already selected.

    See the Unlocking security phrases section in the Administration Guide.